Terms & Conditions, Shipping, Returns & Complaints

Terms and Conditions

1. Introduction

These Terms govern the use of our website and the purchase of our products.

2. Orders

  • All orders are subject to availability.
  • We reserve the right to refuse any order.
  • Payment must be made in full before dispatch.

3. Pricing and Payment

  • Prices include VAT where applicable.
  • We accept payments via [Stripe, PayPal, etc.]

4. Limitation of Liability

We are not responsible for indirect losses resulting from use of our products or website.

5. Governing Law

These terms are governed by UK law.

 

Returns & Refund Policy

1. Order Cancellations

Due to the perishable nature of our products, orders can only be cancelled if we receive your request at least 48 hours before your scheduled delivery date. After this period, cancellations are not possible as production and dispatch will have commenced.

2. Non-Returnable Items

For hygiene, safety, and quality assurance reasons, we do not accept returns on any perishable items, including our organic juice cleanses. If you have concerns about your order, please contact us immediately.

3. Refund Eligibility

Refunds are only issued under the following circumstances:

Your order arrives damaged, defective, or incorrect.

  • Your order does not arrive within the expected timeframe due to an error on our part.

4. Refund Process

  • If you believe your order qualifies for a refund, please email hello@manna-organic.co.uk within 24 hours of receiving your delivery, including clear photos of the issue.
  • Once reviewed, if approved, refunds will be processed within 7 working days via the original payment method.
  • We do not cover refund costs for issues beyond our control (e.g., if the package was not collected from the delivery location on time and spoiled as a result).

If you have any questions, please contact hello@manna-organic.co.uk before placing your order.

Shipping & Delivery Policy

1. Shipping Timeframes

  • Delivery time varies based on location and courier service.

2. Delivery Fees

Shipping fees depend on order size and location. Costs are displayed at checkout.

3. Lost or Delayed Orders

Contact us at hello@manna-organic.co.uk if your order has not arrived within the estimated timeframe.

Complaints Policy

We aim to provide excellent service. If you have a complaint:

1. How to Submit a Complaint

Email us at hello@manna-organic.co.uk with details of your issue.

2. Response Time

We aim to acknowledge complaints within 3 working days and resolve them within 14 days.

3. Escalation

If unresolved, you may refer the complaint to the appropriate UK consumer protection body.